Privacy Policy for Swan Opulence Ltd (Trading as Manchester Carpets and Flooring)
At Swan Opulence Ltd, trading as Manchester Carpets and Flooring, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.
1. About Us
Swan Opulence Ltd, trading as Manchester Carpets and Flooring, is a company registered in the United Kingdom. Our registered address is 163 Windermere Road, Middleton, M24 5NQ.
2. Information We Collect
We collect and process personal information in the following ways:
- Personal Identification Information: When you contact us, make inquiries, or place orders, we may collect information such as your name, email address, postal address, phone number, and payment details.
- Technical Information: We may collect technical data about your device, browsing actions, and patterns, including IP addresses, browser type, and device information, through the use of cookies or similar technologies.
- Usage Information: We may track how you interact with our website, including pages visited, time spent on the site, and any links clicked.
3. How We Use Your Information
We use the information we collect in the following ways:
- To Process Orders: To fulfil your orders for carpets and flooring products and services, including delivery and payment processing.
- To Improve Our Website: To enhance user experience, including troubleshooting, improving functionality, and personalising content.
- To Communicate With You: To respond to your enquiries, provide customer support, and send order confirmations or updates.
- Marketing and Promotions: With your consent, we may send you information about special offers, new products, or services related to carpets and flooring.
- Legal Obligations: We may use your information to comply with legal obligations or to resolve disputes.
4. Sharing Your Information
We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your information with the following parties in certain circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us with business operations, such as payment processing, delivery services, and email marketing.
- Legal Requirements: We may disclose your personal information if required to do so by law, in response to a valid legal request, or to protect our rights and property.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that collect information about your visit, such as preferences and browsing behaviour. You can manage your cookie preferences in your browser settings. By using our website, you consent to our use of cookies in accordance with this policy.
6. Data Security
We take the security of your personal information seriously. We implement appropriate physical, electronic, and procedural safeguards to protect your data from unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Retention of Your Information
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
You have the following rights concerning your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: If you believe that any information we hold about you is inaccurate, you can request that it be corrected.
- Deletion: You have the right to request the deletion of your personal data in certain circumstances.
- Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by following the instructions in our emails or contacting us directly.
If you would like to exercise any of these rights or have any concerns about your personal data, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:
Swan Opulence Ltd t/a Manchester Carpets and Flooring
163 Windermere Road
Middleton, M24 5NQ
Email: info@carpetsmanchester.net
Phone: 01617061033